COVID 19 Updates and Branch Changes

June 2, 2020

An update from Andy Doak, CEO of The Police Credit Union

As I prepare to address our membership, I would like to begin by thanking all the front-line workers and the entire policing community as we are forever grateful for your tireless giving during these challenging times ensuring our safety, health and well being.

I would like to thank our members for your continued loyalty in addition to thanking our entire staff for their passion, professionalism, hard work and dedication in assisting our members and ensuring our Credit Union remains open during these challenging times.

Easing of restrictions as of June 1, 2020

With the Provincial Government easing restrictions on access for business, the Credit Union has opened its doors and resumed full cash services in branches for members. Offices and front counters have been equipped with plexiglass barriers. Branch signage protocols are in place and are aimed at ensuring social distancing guidelines are followed within our smaller branch footprints. In addition, for those that might still feel uncomfortable with in person visits, Personal Protective Equipment (masks and gloves) can be made available.

Our members and staff have provided positive feedback on the use of appointments when discussing more detailed financial needs. All members are encouraged to follow this practice, this way we can limit overcrowding in branches and make the most efficient use of everyone’s time.

Access to your money

Our branches and call centre remain fully operational (except for the College Branch located inside Toronto Police Headquarters which has been closed temporarily). Temporary reduced operational hours remain in effect.

Branches - Hours of operations – Monday to Friday 10:00 am to 4:00 pm

Call Centre – Hours of Operations – Monday to Friday 10:00 am to 4:00 pm – Saturday 10:00 am to 2:00 pm

Appointments can be arranged by telephone, email, secure messaging through on-line banking or by contacting the Call Centre at or 1.800.561.2557. Our branch teams will continue to assist you by telephone and email.

Members are reminded about other ways to bank with their Credit Union. These include mobile banking, on-line banking, telephone banking or through our Call Centre. Please visit our website for additional information about these services.

Managing finances during Covid-19

The Police Credit Union remains dedicated to our members’ financial well-being, we remain committed to taking care of all our members and are here to assist and support you in any way possible. If you are experiencing any financial challenges or distress, please reach out to us with your unique circumstance as we are dedicated to helping our members through these uncertain times.

2020 Annual General Meeting by Zoom Webcast at 4:00 p.m. on Monday June 22nd

The Police Credit Union will host its very first virtual AGM using a webinar video conference link.

Members with an active email account with TPCU will be sent an invitation on June 11, 2020 to register in advance of the Annual General Meeting so that links can be provided to the Zoom video conference location. A participant guide on using Zoom is available on our website.

Members can find our Audited Financial Statements, our Annual Report and other documents for download on our website.


Director elections, the approval of the previous Minutes of April 29, 2019 and the appointment of the External Auditor for 2020 will be conducted electronically through Simply Voting.

Members will receive an email on June 15th and will be directed to vote by following the instructions and link within the email notification. Voting will take place between June 15th and June 21st. All results of the voting will be revealed during the AGM.

These email notifications will be sent to members email addresses on file, unfortunately members without an active email account with TPCU will be unable to vote this year. We understand the inconvenience this may cause some members and we apologize in advance to any member unable to participate in our elections this year.

In closing, thank you for your continued support of The Police Credit Union and may you and your loved ones be healthy and safe during these unprecedented times.


Andy Doak