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COMPLIMENTS & CONCERNS

​Your Voice Counts

​It is the voices of our members that have shaped our Credit Union’s existence. We continue to grow, evolve and improve all from our members’ input. It is all part of “Taking Care of Our Own”. Let us know when we’ve done well or when we’ve let you down. We’re listening.

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Compliment Us

Mail
CORPORATE OFFICE 
105 Gordon Baker Road, Suite 222 Toronto, ON M2H 3P8
Phone
1.800.561.2557
Email
ContactUs@tpcu.on.ca

Positive feedback is important for all of our staff, for proper recognition please be sure to provide the name(s) of staff involved.


Compliment Us

MailCORPORATE OFFICE 
105 Gordon Baker Road, Suite 222 Toronto, ON M2H 3P8
Phone1.800.561.2557
EmailContactUs@tpcu.on.ca


Positive feedback is important for all of our staff, for proper recognition please be sure to provide the name(s) of staff involved.

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Concerns or Complaints Process

We strive to provide our members with great service and a pleasant experience, but occasionally things can go wrong. Let us know if this happens or just when you want to voice your concerns. It matters to us, and we take it very seriously. By letting us know when things go wrong you help to make your Credit Union better and stronger for all members.

Our commitment is to acknowledge your contact within two business days of receiving it. Where possible, we aim to provide an immediate resolution to your concern. More complex issues may take longer to resolve, if this is the case we will communicate with you and advise when you can expect to hear back from us.

To assist you in rectifying any problems, or to better acknowledge your concerns, consider taking this approach:

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STEP 1

Collect any relevant information including who you spoke to, where, date and time, as well as any documentation regarding your complaint or concern. Be prepared to advise us on your preferred method of reply: phone, email or mail.

STEP 2

Contact our Call Centre at 1.800.561.2557 or at callcenter@tpcu.on.ca for immediate assistance, or if the Call Centre is unable to provide a resolution, please contact your Branch Manager:

Mail
Toronto and College Branch- Attn: Peter Giftakopoulos

105 Gordon Baker Road, Suite 103 Toronto, ON M2H 3P8
Phone
416.224.6724
Email 
pgiftakopoulos@tpcu.on.ca


Mail

Durham Branch – Attn: Anna Gomes

3000 Garden Street, Unit 101B Whitby, ON L1R 2G6

Phone905.839.7820
Emailagomes@tpcu.on.ca


Mail

York Branch – Attn: Diane Gelinas

18025 Yonge Street (at Bristol Road) Newmarket, ON L3Y 8C9

Phone905.836.2699
Emaildgelinas@tpcu.on.ca


Mail

Peel Branch – Attn: Donna Aleksovski

7725 Kennedy Road South, Unit 1 Brampton, ON L6W 0B9

Phone905.795.2274
Emaildaleksovski@tpcu.on.ca


Mail

Halton Branch – Attn: Donna Aleksovski

4671 Palladium Way, Unit 2 Burlington, ON L7M 0W9

Phone289.670.1005
Emaildaleksovski@tpcu.on.ca


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STEP 3

If you are not satisfied with your resolution, please escalate your concern to: The Manager of Retail Services, Bess Kominos-Estrela

Mail

CORPORATE OFFICE - Attn: Manager of Retail Services

105 Gordon Baker Road, Suite 222 Toronto, ON M2H 3P8

Phone416.224.6707
EmailContactMgrRS@tpcu.on.ca


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STEP 4

If the manager of Retail Services is unable to provide a resolution you may wish to contact: The Chief Executive Officer, Andy Doak

Mail

CORPORATE OFFICE - Attn: Chief Executive Officer

105 Gordon Baker Road, Suite 222 Toronto, ON M2H 3P8

Phone416.224.6701
EmailContactCEO@tpcu.on.ca


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STEP 5

If the Police Credit Union is unable to resolve your concern, you may wish to contact the Financial Services Commission of Ontario.

Mail

Financial Service Commission of Ontario

Licensing & Market Conduct Division

Credit Union & Caisse Populaire Complaints

5160 Yonge Street

4th Floor, Box 85

Toronto, ON M2N 6L9

Phone1.800.668.0128
Emailcontactcentre@fsco.gov.on.ca