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Member Solutions Center

CONTACT US

 

Taking Care of Our Own...through locations to serve you

​We are always happy to hear from you! Whether you are looking for someone specific or to answer questions we can be reached:

 
Member Solutions Center Representative
General Inquires (Canada & USA)1.800.561.2557
If calling outside Canada or the U.S. 1.416.226.3353
Lost or Stolen MemberCard 1.888.277.1043
Mastercard Cardholder Service 24/71.855.341.4643

For technical assistance with on-line banking

(this includes concerns with online fraud and limited assistance outside our hours of operation)

1.866.209.2615
 

 Member Solutions Centre Hours

Mon-Fri 9:00 a.m. - 5:00 p.m.

Sat 10:00 a.m. to 3:00 p.m.

 

2024 Holiday Hours

Click below to view

All Branches and Member Solutions Centre are closed on the following days:

Holiday Date Location Status Hours
Family Day February 19th, Monday Branch
Member Solutions Centre
Closed
Closed
 
Good Friday March 29th, Friday Branch
Member Solutions Centre
Closed
Closed
 
Easter Weekend March 30th, Saturday Branch
Member Solutions Centre
Closed
Open

10am - 3pm
Easter Monday April 1st, Monday Branch
Member Solutions Centre
Closed
Closed
 
Victoria Day May 20th, Monday Branch
Member Solutions Centre
Closed
Closed
 
Canada Day July 1st, Monday Branch
Member Solutions Centre
Closed
Closed
 
Civic Holiday August 5th, Monday Branch
Member Solutions Centre
Closed
Closed
 
Labour Day September 2nd, Monday Branch
Member Solutions Centre
Closed
Closed
 
Thanksgiving Day October 14th, Monday Branch
Member Solutions Centre
Closed
Closed
 
Remembrance Day November 11th, Monday Branch
Member Solutions Centre
Closed
Closed
 
Christmas Eve December 24th, Tuesday Branch
Member Solutions Centre
Open
Open
9am - 1 pm
9am - 5pm
Christmas Day December 25th, Wednesday Branch
Member Solutions Centre
Closed
Closed
 
Boxing Day December 26th, Thursday Branch 
Member Solutions Centre
Closed
Closed
 
New Year's Eve December 31st, Tuesday Branch 
Member Solutions Centre
Open
Open
9am - 1pm
9am - 5pm
New Year's Day January 1st 2025, Wednesday Branch
Member Solutions Centre
Closed
Closed
 
 

General Inquiries by Email

memberhelp@tpcu.on.ca

 
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Compliments and Concerns

Let us know when we’ve done well or when we’ve let you down. We’re listening because you're a member and your voice counts.

Compliments and Concerns
 

BRANCH LOCATIONS

Find the Branch nearest you below or look for your nearest branch or ATM here.

COLLEGE STREET BRANCH (ATM ON SITE)

40 College St, Room 101
Toronto, ON  M5G 2J3
416.226.3353 or 1.800.561.2557
Fax: 416.962.5451

Manager: Peter Giftakopoulos

Hours of Operation
Monday to Friday 8:30AM to 4:00pm - Closed for lunch 12pm - 12:30pm
This location does not offer cash transactions (this includes deposits and withdrawals)

DURHAM BRANCH (ATM ON SITE)

3000 Garden Street, Unit 101B
Whitby, ON  L1R 2G6
1.800.561.2557 or 1.416.226.3353 (Outside of Canada)
Fax: 905.839.5332

Manager: Anna Gomes

Hours of Operation
Monday to Friday 10:00 AM to 4:00 PM - Branch
Monday to Friday 9:00 AM to 5:00 PM - ATM

Durham Branch

HALTON BRANCH

4671 Palladium Way, Unit 2
Burlington, ON  L7M 0W9
1.800.561.2557 or 1.416.226.3353 (Outside of Canada)
Fax: 905.336.3527

Manager: Donna Aleksovski

Hours of Operation
Monday to Friday 10:00 AM to 4:00 PM - Closed for lunch 1:00pm to 1:30pm

Halton Branch

PEEL BRANCH (ATM ON SITE)

7725 Kennedy Road South, Unit 1
Brampton, ON L6W 0B9
1.800.561.2557 or 1.416.226.3353 (Outside of Canada)
Fax: 905.796.7163

Manager: Donna Aleksovski

Hours of Operation
Monday to Friday 10:00 AM to 4:00 PM

Peel Branch

TORONTO BRANCH (ATM ON SITE)

105 Gordon Baker Road, Suite 103
Toronto, ON M2H 3P8
1.800.561.2557 or 1.416.226.3353 (Outside of Canada)
Fax: 416.226.5355

Manager: Peter Giftakopoulos

Hours of Operation
Monday to Friday 10:00 AM to 4:00 PM

Toronto Branch

YORK BRANCH 

63 Eric T. Smith Way Suite 130
Aurora, ON L4G 0Z6
1.800.561.2557 or 1.416.226.3353 (Outside of Canada)
Fax: 905.836.4766

Manager: Cyndi Ghoneim

Hours of Operation
Monday to Friday 10:00 AM to 4:00 PM

York Branch

CORPORATE OFFICE

105 Gordon Baker Road, Suite 222
Toronto, ON M2H 3P8
416.226.3353 or 1.800.561.2557
Fax: 416.226.1565

Hours of Operation
Monday to Friday 9:00 AM to 5:00 PM

ONTARIO POLICE COLLEGE

10716 Hacienda Rd, Room 222
Aylmer, ON  N5H 2R3
226.641.5493 or 1.800.561.2557

Financial Services Officer On Site: Sherri Wiebe

Hours of Operation
Monday - Thursday 4pm to 8pm

Ontario Police College
 
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