CAREERS

We are looking for a Financial Services Officer - an advisor specializing in personal loans and mortgages for our branch location in Aurora, Ontario

The Police Credit Union is an exclusive financial institution for police personnel, their families and associated police groups within the Province of Ontario. We believe in “taking care of our own”, we take into consideration the uniqueness of the policing profession and provide customized financial solutions and specialized programs to meet our members needs.

Position Summary

As a key employee within a retail branch, this position is responsible for developing and fostering strong relationships with members of our Credit Union. By providing personalized service and customized financial solutions you will help our members through life events and achieve their financial goals. While providing the right financial solutions and deepening the relationship you will contribute to the achievement of individual and branch goals while supporting organizational objectives.

Key Responsibilities:

• Deliver service excellence in all interactions with members
• Effectively evaluate each member's financial needs and provide sound financial advice
• Provides mortgage advice, recommend solutions and process applications
• Process Personal Loans and other credit solutions where appropriate
• Recommend appropriate deposit products and provide investment advice for registered and non-registered terms, TFSAs and Mutual Funds (if licensed)
• On-board new memberships, providing product knowledge, identifying members needs and providing solutions
• Manage a member portfolio, deepening relationships through regular points of contact
• Accurately executes administrative tasks
• Generate referrals and refer complex investor needs to Investment Specialist
• Comply with all position guidelines in accordance to policies and procedures

What We Are Looking For:

• Minimum 3 years credit experience in a financial institution including strong mortgage lending competencies
• Well-developed interpersonal and communication skills including the ability to actively listen, empathize, ask questions and respond appropriately
• Ability to engage and quickly identify financial needs of our members and the branch
• Sound knowledge of credit and investment products and procedures
• Results oriented
• Strong interview skills
• Strong relationship management skills
• Believes and thrives in a team environment
• Excellent computer skills

What We Offer You:

• Competitive Salary
• Extended Health and Dental benefits
• Defined Contribution Pension plan
• Work/Life balance
• Educational Assistance for professional development

The Police Credit Union is committed to meeting the accessibility needs of persons with disabilities in a timely manner, consistent with the principles of dignity, independence, equal opportunity and integration. Accommodation for applicants with disabilities will be provided upon request by contacting Human Resources.

Job Types: Full-time, Permanent
Pay: $60,815.00-$67,572.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Tuition reimbursement
• Vision care

Mortgage and personal lending: 3 years (required)
Work Location: In person

Email resume to kzwarych@tpcu.on.ca

Human Resources and Training Manager 

Position Overview 

The Police Credit Union is seeking an experienced and dynamic Human Resources and Training Manager to lead our HR and employee development functions. This role is responsible for planning, directing, and coordinating human resources activities and training programs to ensure a productive, engaged, and compliant workforce. The manager will oversee recruitment, onboarding, employee relations, performance management, and training initiatives, ensuring all practices align with Ontario labour laws and the company’s values. 

Key Responsibilities
 
Recruitment and Staffing:

• Develop and implement recruitment strategies to attract qualified candidates. 
• Oversee the interview, selection, and onboarding process. 
• Collaborate with department leaders to identify staffing needs and workforce planning. 

Employee Relations: 

• Foster a positive workplace culture that promotes respect, diversity, and inclusion. 
• Handle employee concerns, grievances, and conflict resolution. 
• Ensure compliance with employment legislation, including the Ontario Human Rights Code and Employment Standards Act. 

Performance Management: 

• Manage annual performance review processes and facilitate goal setting. 
• Support managers in coaching and developing staff. 
• Design and implement recognition and reward programs. 

Training and Development:

• Assess training needs and develop comprehensive training programs for staff at all levels. 
• Coordinate onboarding sessions and ongoing professional development workshops. 
• Track and evaluate training effectiveness, making improvements as necessary. 

HR Policy and Compliance:

• Maintain and update HR policies and procedures in accordance with current legislation and best practices. 
• Ensure proper record keeping and documentation. 
• Advise leadership on HR-related legal and regulatory issues. 

Compensation and Benefits:

• Oversee administration of payroll, benefits, and pension plans. 
• Review and recommend changes to compensation structures. 
• Ensure competitive and equitable compensation practices. 

Qualifications 

• Degree/Diploma in Human Resources Management (Generalist) 
• Minimum 5 years of progressive HR and training experience, ideally in the financial services sector. 
• Thorough understanding of Ontario employment legislation and HR best practices. 
• Strong leadership, interpersonal, and communication skills. 
• Proficiency with HRIS systems and Microsoft Office Suite. 
• Ability to handle confidential information with discretion and integrity. 

What We Offer 

• Competitive Salary 
• Extended Health and Dental benefits 
• Defined Contribution Pension plan 
• Work/Life balance 
• Educational Assistance for professional development 

 
Salary Range 
$92,184 to 102,427 (based on experience, education) 
 
Application Process 
Interested candidates are invited to submit a cover letter and résumé outlining relevant experience and qualifications to kzwarych@tpcu.on.ca 
 
The Police Credit Union is committed to meeting the accessibility needs of persons with disabilities in a timely manner, consistent with the principles of dignity, independence, equal opportunity and integration. Accommodation for applicants with disabilities will be provided upon request by contacting Human Resources.