CAREERS

Location

63 Eric T Smith Way Ste 130, Aurora, ON

Full Job Description

We are looking for a Financial Services Officer - an advisor specializing in personal loans and mortgages, Monday through Friday, 9am - 5pm, at our Aurora Branch.

The Police Credit Union is an exclusive financial institution for police personnel, their families and associated police groups within the Province of Ontario. We take into consideration the uniqueness of the policing profession and provide customized financial solutions and specialized programs to meet our members needs.

Position Summary

As part of a close-bonded credit union and working from our York Branch, Monday through Friday, this position is responsible for increasing business volumes to meet assigned goals, by developing and fostering relationships with TPCU members. This is a great opportunity for someone who prefers a hands-on approach to analyzing key variables as they support members in gaining financial literacy. Our York Branch is a dynamic power team of 4 and we welcome those looking to contribute to a community focused team where you can make a real impact through building strong relationships.

Key Responsibilities:

• Ability to have robust conversations with members to understand their financial needs and recommend suitable products and services (lending, insurance, master cards, deposits, etc.)
• Gather and review financial statements, credit reports, and supporting documentation to ensure complete and accurate loan packages.
• Evaluate creditworthiness based on debt-to-income (DTI) ratios, credit scores, collateral, and capacity to pay, adhering to Credit Union policies.
• Proactively cross-sell other Credit Union products and services (savings accounts, insurance, etc.) that benefit the member’s overall financial health.
• Ensure all loan applications comply with provincial regulations, including FINTRAC and FSRA requirements.
• Present sound recommendations to the Lending department with all applications, including situations that could warrant an exception to policy.
• Effectively works towards building relationships and ensuring that members’ requests and questions are promptly resolved, including complaints, and advises Branch Manager of any significant issues.
• Focuses on enhancing member loyalty through personalized financial solutions and proactive retention strategies.
• Delivers an excellent branch experience and consistently exceeds member expectations while working collaboratively with all colleagues.
• Has the ability and willingness to adapt to and work effectively within a variety of situations and with various individuals or groups.
• Demonstrates thorough knowledge of all Credit Union’s financial products and services.
• Develops strategies with the Branch Manager to meet assigned goals and increase wallet share of members.
• Aligns work and practices with the objectives of the branch and the organization.
• Helps, trains, and assists the team in a collective effort to benefit Credit Union members.
• Always promotes the Credit Union in a positive professional manner.
• Responsible for executing all administrative tasks efficiently following all policies procedures
• Other tasks as assigned.

What We Are Looking For:

• Minimum 3 years of recent consumer and mortgage lending experience (consumer and/or mortgage) within a financial institution (credit union or community bank is preferred).
• Excellent communication and public relations skills, with a genuine desire to help members improve their financial literacy.
• Strong analytical skills with the ability to spot discrepancies in financial data.
• Knowledge of credit bureau reporting regulations and operations within a financial institution.
• Strong understanding of lending and investment products.
• Strong computer literacy (Microsoft Word, Excel, Teams)
• Education: High School Diploma required; Associate’s or Bachelor’s degree in Finance or Business preferred.

What We Offer:

• Competitive Salary with regular reviews
• Employer paid extended Health and Dental benefits
• Defined Contribution Pension plan - we match!
• Annual Bonus Structure
• Spot rewards program
• Work/Life balance (Work week: 9am-5pm, Monday - Friday)
• Educational Assistance for professional development
• Free on-site parking
• Company events organized by Social Committee
• Paid day off for birthdays

At The Police Credit Union, we recognize, appreciate, and value the diversity of our community. We strive for inclusion and equity in our employment practices and service delivery. We are committed to fostering an inclusive and equitable workplace that represents and values the diverse cultures within our community.

We welcome and encourage applications from individuals of all backgrounds. We recognize that diverse perspectives drive innovation and excellence. Our hiring process is designed to be inclusive, accessible, and free from bias. We are committed to meeting the accessibility needs of persons with disabilities in a timely manner, consistent with the principles of dignity, independence, equal opportunity and integration. If you require accommodations at any stage of the recruitment process, please let know, by contacting Human Resources.

By joining our team, you will be part of an environment where respect, collaboration, and continuous learning are valued, and where everyone has the opportunity to thrive.

Job Types: Full-time, Permanent

Pay: $60,815.00-$67,572.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Tuition reimbursement
• Vision care

Experience:

• recent mortgage and personal lending: 3 years (required)

Location:

• Aurora, ON (required)

Work Location: In person