DEPOSIT ANYWHERE FAQ
DEPOSIT ANYWHERE FAQ
What is Deposit Anywhere™?
Deposit Anywhere is a new feature on our banking app that allows you to deposit cheques, into your Chequing Account only, by taking a photo of them and submitting them to our financial institution, anywhere, day or night.
How do I get Deposit Anywhere?
Deposit Anywhere is available in The Police Credit Union Banking App. Download the iPhone or Android app.
How do I use Deposit Anywhere?
Depositing a cheque with Deposit Anywhere is easy. Open up our mobile banking app, tap the “deposit” button, select the account you’d like the funds deposited to, enter the amount, take a photo of the front and back of the cheque, confirm the details and tap “submit”. The funds will then be deposited securely into your account.
Are there any fees for using Deposit Anywhere?
No. There are no fees to use this service.
What types of cheques can I draw on?
You can deposit cheques payable in Canadian Dollars and drawn at any Canadian financial institution. They must be payable to, and endorsed by, the account holder.
How will I know if there is an issue with my deposit after I submit the cheque?
In the rare circumstance that there is an issue with the deposit after you receive confirmation during the deposit, you will be contacted by us.
Do I have to mail in the cheques afterwards?
No. Once you have submitted the cheques using Deposit Anywhere, you do not need to send the cheques to the branch.
What should I do with my paper cheques afterwards?
After depositing the cheque you should write on the back "mobile deposit" and the date. This will serve as a reminder the deposit is done and will prevent future accidental deposits. The cheques should be destroyed after 30 days.
What happens if I enter the wrong amount by mistake?
Sometimes mistakes happen. But not to worry, we will double check all the information to ensure the right amount is deposited quickly and securely into your account. If you do have any questions about the cheques you submit, you can call us anytime on 1.800.561.2557 and we’ll be happy to assist you.
Can I use the funds straight away?
Similar to deposits at an ATM or in the branch, standard holds on items apply and the funds may require time to clear. The deposit may take 2 to 3 business days to appear in your account. We are currently working on setting up immediate credit and hope to have it available in the near future. If you need access to the funds right away, it is best to deposit into an ATM or visit one of our branches.
Is depositing cheques with a mobile phone safe?
Yes. As a feature of our mobile banking app, Deposit Anywhere meets the same high standards as our mobile and online banking services.